Data protection policy
What information do we collect about you?
We care about our customers, which means that we always make sure to collect personal information in a responsible manner with regards to their personal privacy. We only collect personal information necessary for us to perform our services for you. Here is a description of what information we collect about you and how we do it.
Information we collect about you
Your contact information provides us when you wish to contact us
When you use our services (for example, when you confirm a reservation, we may collect the following information:
Personal and contact information - name, email address, mobile phone number, etc.
Information about goods / services - details about the goods / services you have purchased.
Historical information: your purchases, payment and credit history
Information collected by the operational provider of our website and analytics software
Information about how you interact with web services: how you use our services, including page response time, download errors, how you reached and left the service, as well as delivery notices when we contact you.
Device information: for example, IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
Geographic information - your geographic location.
How do we handle your information?
All data that we collect about you is stored securely in our computing data environment. It can be in lists, documents, emails, and other places. The information there can only be used by people in our company who have had access to it. Some user data about you may also be stored in Google Analytics when you use our website. The data you provide to us by filling in forms on our website is stored on WIX and in our mailbox.
What do we do with your information?
We provide, perform and improve our services. All data is used to provide, perform and improve our services. We process personal data for the following purposes based on the following legal bases:
To ensure that content is effectively presented to you and your device
To confirm your identity and verify your personal and contact information to fulfill our obligations to you
Perform customer analysis, administer our services, and for our own internal operations, including troubleshooting, data analysis, testing, research, and for statistical purposes
To avoid misuse of our services and comply with applicable law
Perform risk analysis, prevent fraud and risk management and be able to comply with applicable legislation and other legitimate interests
To comply with applicable laws such as the law on anti-money laundering and accounting laws and capital adequacy requirements
Communication with you
We use your contact information to communicate relevant information about the services we offer and to conduct customer satisfaction surveys regarding our services (for example, after you have contacted our customer service) through electronic and telephone communication channels. If you do not wish to receive such communication, you can inform us by email.
Personal information on social networks
When you like us on social media, we have access to information that you have provided to the specified "social media provider" that is publicly available to everyone. It also happens if a conversation between us takes place on social media. Your personal information that is publicly available on social media may be used by us to improve our services.
With whom can we share your information?
We may transfer or share your information with selected third parties. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferring or sharing with such selected third parties. We use your personal contact information when we register shipments with the goods you ordered from our shipping company partners. It is necessary for you to receive your goods. The transport company is then responsible for how they store and handle your personal data.
Automated mass mail services
We use a cloud-based system to efficiently send so-called newsletters to our clients. We import names and email addresses from contacts that we have collected, as well as from the list of clients who have voluntarily chosen to register as stakeholders with us. Our newsletter partner is responsible for the storage and management of your personal information on his system. We can change and delete data about individuals, in the contact list (s) that we have created ourselves in this system. You as an individual have the right to report that you do not want a newsletter from us, and if you do so via the link in the newsletter (recommended) you will be tagged for it, but your contact information remains with our partner (and with U.S).
Suppliers and subcontractors
We may share your personal information with suppliers or subcontractors to fulfill our obligations to you and for other purposes set out in this Data Protection Policy.
We may provide the necessary information to authorities, such as the police, tax authorities or other authorities if we are required to do so by law or if you have approved us to do so. An example of a legal obligation to provide information is for measures against money laundering and terrorist financing.
We can share your information with third parties:
If we sell or buy businesses or assets, we may provide your personal information to a potential seller or buyer of such business or assets.
If we or a significant part of our assets are acquired by a third party, personal information about our clients may be shared.
Sales of personal data
We will not sell your personal information to third parties unless we have your permission to do so.
Where do we process your personal data?
We always strive to process your data within the EU / EEA. However, in certain situations, the data may be transferred to and processed in countries outside the EU / EEA by another provider or subcontractor. We are determined to always protect your data, and we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable and equal to the protection offered within the EU. / EES.
How long do we store your personal information?
We only store your data for as long as is necessary to fulfill our obligations to you and if required by legal storage times. When we store your data for purposes other than our commitments, for example, to comply with the requirements of anti-money laundering measures, accounting and regulatory capital requirements, we keep the data only for as long as is necessary and / or legal for each purpose.
Your rights of access, correction and deletion
Right to access your data. You can request a copy of the information that you would like to know and verify the information we have about you. The copy is free to request. You have the right to receive this type of information at most once every 12 months.
Right of rectification. You have the right to correct incorrect or incomplete information about yourself.
Right to be removed. You have the right to request the deletion of your personal data in cases where your personal data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of your data. These obligations may come from accounting and tax legislation, banking and money laundering legislation, but also from consumer law legislation.
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